Meet Our Team

Cleveland Sight Center staff that guide the day-to-day operations of the Contact Center:

Jassen Tawil, MNO - Director - Mr. Tawil successfully managed multi-year technology and training projects funded by the Department of Commerce, Department of Housing and Urban Development, Internal Revenue Service, National Telecommunications and Information Administration, eTech Ohio, Ohio Rehabilitation Services Commission, as well as Cuyahoga County Jobs and Family Services.  View LinkedIn profile

Tabatha Whiteman - Manager - Ms. Whiteman has 12 years of supervisory call center experience in a variety of markets including financial, customer support, and telemarketing.  The online customer service fundamentals training course she developed is considered a national model.  View LinkedIn profile

Stats Ky Bey - Trainer and Team Lead - Ms. Bey is responsible for agent up-training, day-to-day agent morale, and is the lead instructor for our online customer service fundamentals training program.

Joel Zureick, MBA - Director of Employment - Mr. Zureick created and managed the Mobile Crisis Team that operates a 24 hour 7 day a week suicide prevention and rapid response hotline.  He currently manages Cleveland Sight Center's Supported Employment for the Visually Impaired program in partnership with the Case Western Reserve University Center for Evidence-Based Practices.

Steve Friedman, PhD - President and Executive Director.  Dr. Friedman's diverse accomplishments include projects funded by Housing and Urban Development, Substance Abuse and Mental Health Services Administration, Ohio Department of Mental Health, and the Department of Justice Affairs.  Several of his projects were first-in-kind and grew to become best-in-class.

Mike McManamon - Chief Information Office - Mr. McManamon has a broad IT background that includes building electronic data interfaces for FirstEnergy as well as the Alcohol, Drug Addiction and Mental Health Services (ADAMHS) Board of Cuyahoga County.  He managed the telecommunication and IT system supporting a 24x7 suicide hotline.  View LinkedIn profile

Kevin Krencisz, CPA - Chief Financial Officer - Mr. Krencisz is Cleveland Sight Center's Chief Financial Officer and responsible for managing annual budget of $8.3 million dollars.  Mr. Krencisz came to the agency from Barnes Wendling CPAs where he worked as an auditor for small to medium sized businesses and performed OMB Circular A-133 compliance audits for non-profit organizations receiving public funding.  View LinkedIn profile

Jennifer Beard - Technology Trainer - Ms. Beard has worked in BellSouth and KeyBank call centers and provided technology training and support to the Statler Center - a nationally recognized hospitality and customer service training program.  At Cleveland Sight Center she provides call center helpdesk, technology training, and curriculum development.  View LinkedIn profile

Charisse Sayles - Human Resources Director - Ms. Sayles brings significant human resource experience in a call center environment to the Cleveland Sight Center.  At Time Warner Cable's call center she was responsible for supporting the Customer Care Department of approximately 450 employees in two locations (Cleveland and Canton).  She Served as a strategic business partner and consulted with, and influenced call center leaders regarding business needs.  View LinkedIn profile

Kent Smith - Government and Public Relations Manager - Mr. Smith brings significant government relations experience to the call center operation with a PhD in Economic Development, experience as an elected official, and a career in public service.  View LinkedIn profile

 

 

Contact Center Advisors:

Jeff Beller - IT & Telecom Consultant at Skoda Minotti & Co - View LinkedIn profile

Mark Dulmage - Network Operations Engineer at OneCommunity - View LinkedIn profile

Tom Furnas - Senior Director of Technology at ideastream - View LinkedIn profile

Mike Van Scyoc - Chief of Strategy at InfoCision Management Corp - View biography

Steve Willensky - Board Member and former Executive Senior VP of Sales and Marketing at American Greetings - View LinkedIn profile